SHIPPING POLICY

 

Effective Date: September 30, 2026

 

Thank you for shopping with Lavandula Virtue. This Shipping Policy explains how orders are processed, shipped, and delivered when purchases are made through our website.

Lavandula Virtue currently ships orders within the United States only.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

 

PAYMENT & ORDER PROCESSING​

Payment must be received and successfully processed before an order will be prepared for shipment.

Orders will not be shipped until payment has been successfully authorized and received through our payment processing system.

Payments made through our website may be processed through Bankful or another payment method made available at checkout.

An order confirmation does not necessarily mean that an order has shipped. Customers will receive shipping or tracking information when their order has been processed and shipped, when tracking information is available.

 

STANDARD MERCHANDISE & PRINTS​

For regularly stocked merchandise, art prints, and other standard physical products available through our online shop:

Orders are generally processed and shipped within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and generally exclude weekends and recognized U.S. holidays.

The processing period refers to the time required to prepare an order for shipment. It does not include the carrier's transit time.

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THIRD-PARTY FULFILLMENT & SHIPPING (PRINTFUL)

Lavandula Virtue partners with Printful, a third-party print-on-demand and fulfillment provider, to produce and ship select art prints, apparel, and other merchandise offered through our online shop.

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ORDER PROCESSING & PRODUCTION

Printful-fulfilled products are made to order and require production time before they are shipped. Production and fulfillment times may vary depending on the product, order volume, seasonal demand, and other factors.

The standard 1–3 business-day processing timeframe for regularly stocked merchandise and prints does not apply as a guaranteed processing timeframe to Printful-fulfilled products. Printful products require production time before shipment, and production time is separate from shipping transit time. Customers should refer to the applicable product listing and checkout information for available production, processing, and shipping estimates.

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SHIPPING & DELIVERY

Printful ships eligible products directly to customers on behalf of Lavandula Virtue. Delivery estimates depend on production time, shipping destination, carrier, and the shipping method selected or available at checkout.

Shipping transit time begins after an order has completed production and has been shipped. Delivery timeframes are estimates unless expressly guaranteed. Delays may occur due to production issues, carrier disruptions, weather, holidays, or other circumstances outside our reasonable control.

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SHIPPING CONFIRMATION & TRACKING

When tracking information is available, customers will receive shipping updates through the contact information provided at checkout. Tracking information may be provided by Printful or the applicable shipping carrier.

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SEPARATE SHIPMENTS

Orders containing Printful-fulfilled products and items shipped directly by Lavandula Virtue may arrive in separate packages and at different times. Customers may receive separate shipping confirmations and tracking information for each shipment.

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DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

If a Printful-fulfilled product arrives damaged, defective, incorrect, or does not arrive as expected, please contact Lavandula Virtue at lavandulavirtue@gmail.com with your order details and any relevant photographs or tracking information.

We will review the issue and, when appropriate, work with Printful or the applicable shipping carrier to seek a resolution. Please report issues as soon as reasonably possible. Any resolution will be handled in accordance with applicable policies and law.

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CUSTOMER SERVICE

Although Printful may handle production, fulfillment, and shipping for select products, Lavandula Virtue remains your point of contact for questions or concerns regarding purchases made through our website.

By purchasing a Printful-fulfilled product, you acknowledge that a third-party provider assists with producing and shipping the item. This arrangement does not limit any rights or remedies available to you under applicable law.

 

ESTIMATED DELIVERY TIME

​After an order has been shipped, customers should generally expect delivery within approximately:

1–10 business days after shipment.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise for a particular product or shipping service.

Actual delivery times may vary depending on:

• Shipping destination

• Shipping carrier

• Weather conditions

• Holidays

• Carrier volume

• Transportation delays

• Incorrect or incomplete shipping information

• Other circumstances outside of our reasonable control

The estimated delivery period begins when the package is accepted by the shipping carrier, not when the order is placed.

 

SHIPPING CONFIRMATION & TRACKING

​When available, customers will receive shipping confirmation and tracking information after their order has been shipped.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when necessary.

Tracking information is provided by the applicable shipping carrier. Lavandula Virtue is not responsible for delays or inaccuracies in carrier tracking information.

 

CUSTOM & MADE-TO-ORDER PRODUCTS

​Custom artwork, commissioned pieces, personalized merchandise, and other made-to-order products require additional preparation and creation time.

Custom-order processing and shipping times vary depending on the nature, size, complexity, materials, and scope of the project.

Before work begins, the estimated completion and shipping timeframe will be discussed and agreed upon between Lavandula Virtue and the customer.

The agreed-upon timeline for a custom order may differ from the standard 1–3 business-day processing period stated for regularly stocked merchandise.

Customers purchasing custom work understand that the creation process may require additional time and that the shipping date will depend upon completion of the agreed-upon work.

 

MIXED ORDERS

​If an order contains both standard merchandise and a custom or made-to-order item, the order may be shipped together once all items are ready unless otherwise arranged with the customer.

Separate shipments may be used when appropriate.

Additional shipping charges may apply when separate shipments are specifically requested by the customer.

 

SHIPPING ADDRESS

​Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Lavandula Virtue is not responsible for delays, additional shipping charges, returned packages, or lost packages resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If an order has not yet shipped, customers should contact us as soon as possible if they discover an error in their shipping information. We will make reasonable efforts to correct the address when possible, but an address change cannot be guaranteed once an order has entered fulfillment or has been shipped.

 

 LOST, STOLEN, OR MISDELIVERED PACKAGES

​Once an order has been delivered to the shipping address provided by the customer, Lavandula Virtue is not responsible for packages that are subsequently lost or stolen after delivery.

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, mailrooms, and the applicable shipping carrier.

Customers may contact us for assistance, and we will make reasonable efforts to assist with carrier-related issues; however, we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered.

If a package is confirmed to have been lost during transit, we may work with the shipping carrier to investigate the matter and determine whether a replacement or other resolution is appropriate.

 

DAMAGED PACKAGES​

If your order arrives damaged, please contact us as soon as reasonably possible.

Customers may be asked to provide photographs of:

• The damaged product

• The shipping box or packaging

• Any visible damage to the exterior packaging

• The shipping label

This information may be necessary to assist with a carrier claim or determine an appropriate resolution.

 

SHIPPING DELAYS​

While we make reasonable efforts to meet our stated processing and shipping timeframes, circumstances outside of our control may occasionally cause delays.

These circumstances may include, but are not limited to:

• Severe weather

• Natural disasters

• Carrier interruptions

• Transportation disruptions

• Government restrictions

• Unexpected increases in order volume

• Supply or material shortages

• Other circumstances beyond our reasonable control

If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide the customer with appropriate notice regarding the delay and, where required by applicable law, provide the customer with the option to consent to the delay or cancel the order and receive a refund.

Nothing in this policy limits any rights or remedies available to customers under applicable federal, state, or local law.

 

REFUSED OR RETURNED SHIPMENTS

​If a customer refuses delivery or a package is returned because of an incorrect or incomplete address, failure to claim the package, or another circumstance attributable to the customer, the customer may be responsible for applicable return shipping and/or reshipping costs.

Any refund request relating to a refused or returned shipment will be handled in accordance with our Refund & Return Policy and applicable law.

 

PRE-ORDERS & SPECIAL PRODUCTS​

Certain products may have shipping timelines that differ from our standard 1–3 business-day processing period.

When applicable, the product listing, order confirmation, or other written communication will provide the estimated timeframe for shipment.

Customers who purchase pre-order, made-to-order, or specially prepared products acknowledge that these items may require additional processing time.

 

SHIPPING TIMEFRAMES ARE ESTIMATES​

All shipping and delivery timeframes stated on this website are estimates unless a specific delivery guarantee is expressly provided.

The stated 1–3 business-day processing period applies to standard, in-stock merchandise and prints.

The stated 1–10 business-day delivery estimate applies after the order has been shipped and is subject to carrier performance and circumstances outside of our reasonable control.

We do not guarantee a specific delivery date unless expressly agreed to in writing.

 

REFUNDS RELATED TO SHIPPING DELAYS​

If Lavandula Virtue is unable to ship merchandise within the timeframe represented at the time of purchase, we will handle the delay in accordance with applicable law.

Where required, customers will be notified of the delay and provided with the applicable options to accept the revised shipping timeframe or cancel the order and receive a prompt refund.

Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

 

SHIPPING POLICY & OTHER POLICIES​

This Shipping Policy should be read together with our Refund & Return Policy, Privacy Policy, and Terms & Conditions.

If there is a conflict between this Shipping Policy and applicable law, applicable law will control.

 

POLICY CHANGES​

Lavandula Virtue reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Customers will be subject to the Shipping Policy that was in effect at the time their order was placed, unless otherwise required by applicable law.

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CONTACT US​​

If you have questions regarding shipping, your order, or this Shipping Policy, please contact:

Lavandula Virtue
Email: lavandulavirtue@gmail.com
Phone: 352-643-0003

We appreciate your support of independent art and creative work.