REFUND & RETURN POLICY

Effective Date: September 30, 2026

Thank you for supporting Lavandula Virtue. We want every purchase and experience with us to be clear, transparent, and handled with care. This Refund & Return Policy explains the terms that apply to purchases made through our website, including merchandise, prints, Printful-fulfilled products, commissions, custom artwork, and booked services.

By placing an order or booking a service through our website, you acknowledge this policy. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

MERCHANDISE & SHOP PURCHASES

We accept returns on eligible merchandise, including prints and other physical products purchased through our online shop, within 14 calendar days of delivery, subject to the conditions outlined below.

To be eligible for a return:

The item must be returned within 14 calendar days of delivery.
The item must be unused and in its original condition.
The item must be returned with its original packaging, when applicable.
Proof of purchase or order confirmation may be required.
The item must not have been damaged, altered, or used after delivery.

Please contact customer service before returning an item to receive return instructions. Returns must be approved and sent to the appropriate return address.

Once an eligible return is received and inspected, we will determine whether it qualifies for a refund in accordance with this policy and applicable law.

NON-RETURNABLE MERCHANDISE

Certain items may not be eligible for return, including:

Personalized or specially made merchandise.
Custom or made-to-order products, including eligible Printful-fulfilled products, subject to the exceptions described in the Printful section below.
Digital products or downloadable files.
Gift cards.
Items specifically identified as final sale.
Items that have been used, altered, damaged, or returned in an unsatisfactory condition after delivery.

These exclusions do not apply where a refund, return, replacement, or other remedy is required by applicable law.

THIRD-PARTY FULFILLMENT, RETURNS & REFUNDS (PRINTFUL)

Lavandula Virtue partners with Printful, a third-party print-on-demand and fulfillment provider, to produce and ship select art prints, apparel, and other merchandise offered through our online shop. These products are made to order and may be produced and shipped directly to customers by Printful on behalf of Lavandula Virtue.

Although Printful handles production, fulfillment, and shipping for select products, Lavandula Virtue remains your point of contact for purchases made through our website.

MADE-TO-ORDER PRINTFUL PRODUCTS

Printful-fulfilled products are produced after an order is placed. Customers should carefully review product descriptions, sizing information, colors, and other product details before completing a purchase.

Because these products are made to order, returns or refunds for changes of mind, incorrect size or color selections, or personal preferences may not be accepted.

However, made-to-order status does not automatically exclude a product from a remedy when it arrives damaged, defective, misprinted, or incorrect. Any applicable return or refund request will be handled in accordance with this policy and applicable law.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRINTFUL PRODUCTS

If a Printful-fulfilled product arrives damaged, defective, misprinted, or different from the item ordered, please contact Lavandula Virtue at lavandulavirtue@gmail.com as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, when applicable.

We will review the information and, when appropriate, work with Printful to seek a suitable resolution. Depending on the circumstances, this may include a replacement, exchange, refund, or another appropriate remedy.

Any resolution will be handled in accordance with this policy and applicable law.

LOST OR MISSING PRINTFUL SHIPMENTS

If a Printful-fulfilled order does not arrive within the expected delivery timeframe or tracking information indicates that a package may be lost, please contact Lavandula Virtue at lavandulavirtue@gmail.com with your order details and tracking information.

We will review the circumstances and, when appropriate, work with Printful or the applicable shipping carrier to investigate the issue and determine an appropriate resolution.

A package being delayed or missing will be reviewed based on the available tracking information and circumstances. Nothing in this section limits any rights or remedies available under applicable law.

PRINTFUL REFUNDS AND REPLACEMENTS

Refund and replacement requests for Printful-fulfilled products will be reviewed based on the circumstances of the order, the nature of the issue, and any applicable fulfillment-provider procedures.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment method and financial institution, as explained in the Refunds section of this policy.

Customers should contact Lavandula Virtue directly regarding orders placed through our website rather than contacting Printful, unless we specifically instruct otherwise.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If merchandise arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and, when applicable, photographs showing the condition of the item and packaging.

If the issue is determined to be the result of an error on our part or damage that occurred during fulfillment or shipping, we will review the circumstances and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Printful-fulfilled products will be handled in accordance with the additional procedures described in the Third-Party Fulfillment, Returns & Refunds (Printful) section.

RETURN SHIPPING

Unless a return is due to an error on our part, defective merchandise, or merchandise damaged during fulfillment or shipping, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

Customers are responsible for ensuring returned merchandise is packaged securely. We are not responsible for merchandise that is lost or damaged while being returned to us, except where otherwise required by applicable law.

For Printful-fulfilled products, please contact Lavandula Virtue before returning an item. Return instructions and the appropriate return destination may differ from those for products shipped directly by Lavandula Virtue.

REFUNDS

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment method and financial institution.

Because payments on our website may be processed through Bankful, the time it takes for a refund to appear in your account may depend on Bankful and your card-issuing bank or financial institution.

We do not guarantee a specific date on which a refunded amount will appear in a customer's account after the refund has been issued.

Where required by applicable law, refunds will be processed within the applicable timeframe.

COMMISSIONS & CUSTOM ARTWORK

All sales for commissioned artwork, custom artwork, custom designs, personalized pieces, and other individually created work are final and non-refundable once the commission or custom project has been accepted and work has begun, except where otherwise required by applicable law.

Because these services involve artwork created specifically for an individual client, payments generally will not be refunded simply because the client changes their mind, no longer wants the artwork, or is dissatisfied with personal preferences regarding the artistic direction after the project has been approved.

Before work begins, clients may be provided with project details, concepts, references, pricing, and other information necessary to establish the scope of the project.

Any deposits, retainers, or payments made toward a custom or commissioned project are considered payment toward reserving creative time, materials, and production of the project. They are non-refundable once the project has been accepted and work has begun, except where otherwise required by applicable law.

If a project has not yet begun, any cancellation or refund request will be reviewed on a case-by-case basis and is subject to the specific terms agreed upon for that project.

BOOKED SERVICES & EVENTS

Payments for booked services are generally non-refundable once a booking has been confirmed, subject to the agreed booking terms and applicable law.

This includes, but is not limited to:

Face painting or face-print services.
Event curation.
Private events.
Artistic services.
Creative consultations.
Workshops.
Art experiences.
Event appearances.
Other scheduled creative services.

A booking reserves a specific date, time, and/or creative resources for the client. Once confirmed, the reserved time may no longer be available to other clients.

If you need to change or reschedule a booking, please contact us as soon as possible. Rescheduling requests may be considered based on availability and may be subject to additional terms or fees.

A rescheduled service is not considered a refund. Any cancellation or refund rights required by applicable law will be honored.

CANCELLATIONS

For merchandise orders, cancellation requests must be submitted before the order has entered fulfillment or shipped, whenever possible.

Because Printful products may enter production shortly after an order is placed, cancellation requests for Printful-fulfilled products cannot be guaranteed once production has begun.

If an order has already shipped, the customer may be required to follow the applicable return procedure described in this policy.

For commissions, custom artwork, and booked services, cancellation and refund eligibility is governed by the terms applicable to that particular project or booking and applicable law.

Please contact Lavandula Virtue as soon as possible if you need to request a cancellation.

ORDER ERRORS

If you believe you received the wrong item or there is an issue with your order, please contact us promptly with your order information.

We will review the issue and, when appropriate, work with you and any applicable fulfillment provider to provide a replacement, correction, exchange, refund, or other suitable resolution.

REFUND & RETURN REQUESTS

To request a return or refund for an eligible merchandise purchase, please contact customer service with:

Your full name.
Order number.
Date of purchase.
Item or items you would like to return.
Reason for the return or refund request.
Photographs or other supporting information, when applicable.

For Printful-fulfilled products, please include photographs of damaged, defective, misprinted, or incorrect items when possible.

Please contact us before mailing any return so we can provide the appropriate instructions and return destination.

Customer Service

Email: lavandulavirtue@gmail.com
Phone: 352-643-0003

CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact us directly before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

Nothing in this policy is intended to limit any rights or protections that a customer may have under applicable law or through their payment provider.

LEGAL RIGHTS

This policy is intended to establish the terms under which Lavandula Virtue provides returns and refunds. Nothing in this policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

If any provision of this policy is determined to be unenforceable or invalid, the remaining provisions will continue in effect to the fullest extent permitted by law.

POLICY CHANGES

Lavandula Virtue reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

Customers are subject to the policy that was in effect at the time of their purchase or booking, unless otherwise required by applicable law.

CONTACT US

If you have questions regarding this Refund & Return Policy or a specific purchase or booking, please contact:

Lavandula Virtue
Email: lavandulavirtue@gmail.com
Phone: 352-643-0003

We appreciate your support of independent art and creative work.